Previous events
Please see below for a list of previous IIPS events. If you attended an event, you can click on the link provided to download the presentations or supporting material from the day.
How concerned are citizens about data and privacy in the public services?
Date: 29th April 2008
Venue: Institute of Contemporary Arts
Chair: Michelle Harrison
Panellists: Sue Fox, Director of Communications at the Information Commissioner's Office, and Matthew Briggs, Business Change Manager, DWP Tell Us Once Programme
Service transformation requires effective data sharing within government and public trust in its ability to manage and protect data effectively.
At this Breakfast Briefing, Michelle Harrison, Chair of the IIPS, shared the findings of new research on the citizen's perspective on the use of their data and identity management within government. This included:
- the citizen's perception of what 'data sharing' in public services involves
- attitudes towards what is 'appropriate' and 'desirable'
- perspectives on public choice and informed consent in this area
We are delighted that Sue Fox, Director of Communications at the Information Commissioner's Office, and Matthew Briggs, Business Change Manager, DWP Tell Us Once Programme, joined us as panellists.
If you attended the event, please click here to log in using the details you have been sent
From deliberation to delivery: the challenge of a new style of governance
Date: 22nd January 2008
Venue: Institute of Contemporary Arts
Chair: Richard Asquith, MD BMRB
Panellists: Fiona Wood, Director of Research, COI - Ben Jupp, Senior Adviser, Public Services and Democracy, Strategy Unit
Dr Darren Bhattachary, Head of Consultation and Engagement at BMRB, led a presentation to explore:
- the potential of deliberation for governance and policy making
- the strengths and weaknesses of deliberative techniques
- how to develop strategic insight from deliberative processes
- the impact of deliberation on decision making
This event was designed for those working in the policy, research, strategy, insight and service delivery communities in the public sector.
If you attended the event, please click here to log in using the details you have been sent
IIPS sponsors publication of Participation Nation
Date: 12th December 2007
The issues addressed in the publication were debated at the launch event at the RSA on 12th December 2007. Hazel Blears MP provided a keynote address; respondents included Matthew Taylor of the Royal Society.
Using Customer Journey Mapping techniques to improve public service delivery
Date: 9th October 2007
Venue: Institute of Contemporary Arts
Chair: Graham Kelly, Director BMRB Social Research
Panellists: Alex Oliver, Assistant Director, Service Transformation, Cabinet Office - Sophia Parker, Associate, Demos
Michelle Harrison, Chair of the IIPS led a seminar to explore the application of customer journey mapping techniques in the public sector. The seminar covered:
- effective research processes
- best practice internationally in the public and commercial sectors
- the relationship between mapping processes and customer
- satisfaction measurement techniques
- how research leads to strategic intervention
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Public Service Delivery: What the Citizen Expects
Date: 14th June 2007
Venue: The Commonwealth Club
Chair: Eric Salama, CEO Kantar Group
Panellists: David Bell, Permanent Secretary, DFES - Andrew Sheffield, Delivery and Transformation Group, Cabinet Office
Michelle Harrison presented the findings of new IIPS research into the British public and their engagement with, and expectations of, public service delivery. This included:
- People's experiences of, and satisfaction with, their local services;
- Their aspirations for service transformation and for communication with providers;
- Attitudes towards the public sector’s use of personal data and;
- Citizens’ desire to participate in civic life
The presentation considered the opportunities for service providers to better connect with their customers and build end-user satisfaction. How can insight inform the delivery of public services and increase its efficiency?
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